Shipping policy

Last updated: 24th October, 2026

At Pandora’s Gift Box, we want your order to reach you as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

If you have any questions about your shipment, please contact us at info@pandorasgiftbox.com.

Where We Ship

We currently ship to the United States, Australia and Switzerland only.

Order Processing

  • Order cut-off time: 11:00 PM GMT (Monday–Friday)
    Orders placed after the cut-off time, on weekends, or holidays are processed on the next business day.
  • Order processing time: Standard in-stock orders are processed within 1–2 business days, Monday through Friday.

Shipping Destinations

We currently ship to the United States, Australia and Switzerland only.

Shipping availability may vary depending on:

  • The product
  • Delivery destination
  • Available shipping services
  • Carrier availability
  • Local shipping restrictions

Available delivery options will be shown during checkout where applicable.

Estimated Delivery Times

Delivery times vary depending on the product, destination, shipping location, shipping method, and carrier.

  • Processing time: 1–2 business days (Monday–Friday)
  • Transit time: 6–19 business days after dispatch

Total estimated delivery time from the date of your order (processing + transit):

  • United States: 7–21 business days
  • Australia: 7–21 business days
  • Switzerland: 7–21 business days

These are estimates, not guaranteed delivery dates. Delays can happen due to carrier issues, customs, weather, public holidays or peak seasons.

Shipping Costs

The exact shipping cost is shown at checkout before you pay.

  • United States: USD 8.90
  • Australia: AUD 8.90
  • Switzerland: CHF 8.90

Applicable shipping charges will normally be displayed during checkout before the order is completed.

From time to time, free-shipping promotions or other shipping offers may be available. Any such offer will be clearly displayed when applicable.

Where Your Order Ships From

Our products are dispatched by our fulfillment partners from warehouses in the United States, China, Spain, Germany and France. Depending on the item, your order may ship from a different location than another item in the same order.

Order Tracking

Once shipped, a tracking link and tracking number are emailed within 24–48 hours so you can follow your delivery progress. You can track orders directly on the carrier’s website using the tracking link, or through our tracking page using the tracking number or order details.

Multiple or Split Shipments

Depending on the products, destination, and availability, items within the same order may occasionally be prepared or dispatched separately.

Because of this, products from the same order may:

  • Arrive in separate packages
  • Have different tracking numbers
  • Be dispatched on different dates
  • Arrive on different days

Receiving part of your order does not necessarily mean that the remaining items have been lost or omitted.

Personalized & Made-to-Order Products

Personalized, customized, engraved, printed, or made-to-order products may require additional preparation time before shipment.

Please carefully review all personalization information before submitting your order, including:

  • Names
  • Initials
  • Dates
  • Messages
  • Photographs
  • Sizes
  • Colors
  • Variants
  • Custom instructions

If you notice an error, contact info@pandorasgiftbox.com as soon as possible.

We cannot guarantee changes once preparation or personalization has started.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or region
  • Postal or ZIP code
  • Country
  • Contact details

If you discover an address error after placing your order, contact us as soon as possible at info@pandorasgiftbox.com.

We will try to assist, but we cannot guarantee that an address can be changed once an order has entered preparation or shipping.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping address provided was incorrect, incomplete, or unavailable to the carrier, the package may be returned to the sender.

Any reshipment, refund, or additional shipping charges will be reviewed based on the circumstances of the order.

Customers may be responsible for additional delivery costs where the original delivery issue resulted from incorrect or incomplete address information.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by local authorities.

Your order may be subject to import duties or taxes charged by your country’s customs. These are not included in our prices and are the customer’s responsibility. Customs processing may delay delivery.

Customs rules and charges vary by destination and are outside the direct control of Pandora’s Gift Box.

Customs processing may also cause delivery delays.

Shipping Delays

Although we aim to provide a smooth delivery experience, delays may occasionally occur due to circumstances outside our direct control.

These may include:

  • Shipping carrier delays
  • Weather conditions
  • Customs inspections
  • International transportation disruptions
  • Public holidays
  • Peak shopping seasons
  • Local service interruptions
  • Unexpected logistical issues

A delay does not necessarily mean a package has been lost.

If your shipment appears to be experiencing an unusual delay, please contact us so we can review the available tracking information.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period, contact us at info@pandorasgiftbox.com.

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Shipping address
  • Tracking number, if available

We may review the available tracking information and, where appropriate, work with the relevant carrier or delivery service to investigate the shipment.

Orders Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors where appropriate
  • Check safe locations around the property
  • Contact the shipping carrier
  • Confirm the shipping address used for the order

If you still cannot locate the package, contact info@pandorasgiftbox.com with your order details.

We will review the available information and advise you of the next steps where possible.

Damaged Packages

If your package arrives visibly damaged, please keep the packaging and product, please contact us within 7 calendar days of delivery

Please provide:

  • Your order number
  • Clear photographs of the package
  • Clear photographs of the product
  • A description of the damage

Contact us at info@pandorasgiftbox.com.

Please refer to our Refund Policy for additional information about damaged or defective products.

Missing Items

If an item appears to be missing from your delivery, first check whether your order has been split into multiple shipments.

Some products may be dispatched separately.

If all tracking information indicates that your order should be complete and an item is still missing, contact us with your order number and details of the missing product.

Refused or Undeliverable Deliveries

If a delivery is refused, repeatedly unsuccessful, or returned because the carrier cannot complete delivery, the package may be returned to the sender.

Any refund or reshipment request will be reviewed based on:

  • The reason for the failed delivery
  • Shipping costs already incurred
  • Product type
  • Whether the item was personalized or made to order
  • Applicable consumer law

Additional shipping charges may apply for reshipment.

Changes After Shipment

Once an order has been shipped, we may not be able to:

  • Change the delivery address
  • Change the shipping method
  • Cancel the shipment
  • Redirect the package

If you need assistance after shipment, contact us and we will advise you based on the available options.

Delivery Instructions

Where delivery instructions can be provided during checkout or through the carrier, customers are responsible for ensuring those instructions are accurate and appropriate.

Pandora’s Gift Box cannot guarantee that a carrier will be able to follow all special delivery requests.

PO Boxes & Restricted Addresses

Certain products, carriers, or destinations may not support delivery to PO boxes, parcel lockers, military addresses, or other restricted address types.

If a product cannot be delivered to the address provided, we may contact you to request an alternative address.

Shipping Restrictions

Certain products may be unavailable for shipment to specific regions due to:

  • Carrier limitations
  • Local regulations
  • Product restrictions
  • Product characteristics
  • Import requirements

Where a shipping restriction applies, an order may need to be modified or cancelled.

Order Cancellations Before Shipment

If you need to cancel an order before it ships, contact us as soon as possible at info@pandorasgiftbox.com.

We will do our best to assist, but cancellation cannot be guaranteed once an order has entered:

  • Processing
  • Preparation
  • Personalization
  • Shipping preparation

Please refer to our Refund Policy for further information.

Delivery Estimates During Busy Periods

Delivery times may be longer during:

  • Holiday seasons
  • Promotional periods
  • Major sales events
  • Public holidays
  • High-volume periods

We recommend placing time-sensitive gift orders as early as possible.

Because shipping and delivery circumstances can change, delivery by a particular celebration date cannot be guaranteed unless expressly stated.

Responsibility After Delivery

Once a package has been successfully delivered to the address provided in the order, responsibility for securing the package generally passes to the recipient, subject to applicable consumer law.

We recommend choosing a safe delivery location whenever possible.

Consumer Rights

Nothing in this Shipping Policy is intended to limit rights that customers may have under applicable consumer protection laws.

Where applicable law provides stronger rights or remedies, those rights will continue to apply.

Contact Us

If you have questions regarding order processing, shipping, tracking, delivery delays, missing packages, damaged shipments and address issues please contact:

Contact Information:
Website Name: Pandorasgiftbox.com
Business Name: Madame Baynal Consultancy F.Z.E
Address: Sheikh Rashed Bin Saeed Al Maktoum Road Liwara 1, Ajman 00000, United Arab Emirates
Phone: +971541368963
Email: info@pandorasgiftbox.com

Support Hours: 
We are open Monday to Friday 10 AM to 11 PM (United Arab Emirates local time, GMT +4) If you have any questions or need assistance, feel free to contact us; our team will get back to you in no time!