Privacy policy
Last updated: 24th October, 2026
At Pandora’s Gift Box, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with Pandora’s Gift Box.
If you have any questions about this Privacy Policy, please contact us at info@pandorasgiftbox.com.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Product preferences
- Personalization details submitted for customized products
- Account information, where applicable
- Communications you send to us
- Device and browser information
- IP address
- Website activity and interaction data
- Marketing preferences
- Information provided through forms, reviews, or customer support requests
We only collect information that is reasonably necessary to operate our business, process orders, provide customer service, improve our website, and communicate with customers.
Information You Provide to Us
You may provide personal information when you:
- Place an order
- Create or manage an account
- Subscribe to our email list
- Contact customer support
- Request a return or refund
- Submit personalization information
- Upload photographs or other content for personalized products
- Participate in promotions or surveys
- Leave a review or other feedback
Please make sure that any information you provide is accurate and that you have permission to provide any personal information relating to another person.
Personalized Products
Some products may allow you to provide names, photographs, dates, messages, artwork, or other personal details.
We use this information only as reasonably necessary to create, process, deliver, or support your personalized order.
Where necessary, personalization information may be shared with trusted production or delivery partners solely for the purpose of completing your order.
Please avoid submitting sensitive personal information that is not necessary for your order.
How We Use Personal Information
We may use personal information to:
- Process and complete orders
- Arrange shipping and delivery
- Provide order confirmations and updates
- Process payments
- Provide customer support
- Handle returns, refunds, replacements, and disputes
- Create personalized or customized products
- Detect and prevent fraud or misuse
- Maintain and improve our website
- Understand how customers use our website
- Provide relevant product recommendations
- Send marketing communications where permitted
- Comply with legal, regulatory, tax, accounting, or security requirements
- Protect the rights, property, and safety of our business, customers, and others
We do not use personal information for unrelated purposes unless we have an appropriate legal or business basis for doing so.
Payments
Payments may be processed through secure third-party payment providers.
Pandora’s Gift Box does not necessarily receive or store complete payment card details.
Payment providers may collect and process payment information directly in order to:
- Authorize transactions
- Process payments
- Prevent fraud
- Manage refunds
- Comply with financial and legal requirements
Payment information is handled according to the privacy and security practices of the relevant payment provider.
Delivery & Order Partners
We may share necessary order information with trusted service providers that assist with preparing, personalizing, shipping, or delivering customer orders.
This may include:
- Customer name
- Shipping address
- Contact details
- Product information
- Personalization details
- Information necessary to prepare and deliver an order
We only provide information that is reasonably necessary for the relevant service to be completed.
Service Providers
We may work with trusted third-party service providers that help us operate our business.
These may include providers of:
- Website and technical services
- Payment processing
- Shipping and delivery
- Email communication
- Marketing
- Analytics
- Fraud prevention
- Customer support
- Advertising
- Data storage
- Website functionality
These providers may process personal information where necessary to provide their services to us.
Cookies & Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies may help us:
- Keep the website functioning correctly
- Remember customer preferences
- Maintain shopping carts
- Improve website performance
- Understand website usage
- Measure marketing effectiveness
- Prevent fraud
- Provide more relevant advertising where permitted
Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes.
Your ability to control cookies may depend on your browser, device, region, and the consent options available through our website.
Analytics
We may use analytics tools to understand how customers interact with our website.
Analytics information may include:
- Pages viewed
- Products viewed
- Time spent on the website
- Referring website or source
- General device information
- Browser information
- Approximate location based on technical information
- Website interactions
We use this information to improve our website, products, navigation, and customer experience.
Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Gift ideas
- Special collections
- Promotions
- Seasonal offers
- Store updates
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.
You may still receive transactional communications relating to orders, payments, shipping, returns, security, or customer service.
Advertising
We may use advertising platforms or marketing tools to promote Pandora’s Gift Box.
These services may use cookies or similar technologies to measure advertising performance or provide relevant advertising, subject to applicable privacy requirements and your available choices.
Sharing of Personal Information
We may share personal information where reasonably necessary with:
- Payment providers
- Delivery and logistics providers
- Personalization or production partners where required
- Customer service providers
- Marketing and analytics providers
- Technical service providers
- Professional advisers
- Government, regulatory, or law enforcement authorities where legally required
We may also disclose information where necessary to:
- Comply with applicable law
- Respond to lawful requests
- Prevent fraud
- Protect our rights
- Enforce our policies
- Protect customers or others from harm
Sale or Transfer of Business
If Pandora’s Gift Box is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by law.
Any such information would remain subject to applicable privacy requirements.
International Processing
Because we may use service providers and technology partners located in different countries, personal information may be processed outside the country where you live.
Where required, appropriate safeguards may be used for international processing or transfers of personal information.
Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Processing and completing orders
- Providing customer service
- Maintaining business and transaction records
- Handling refunds, disputes, or chargebacks
- Meeting tax, accounting, or legal obligations
- Preventing fraud
- Enforcing agreements
Retention periods may vary depending on the type of information and the purpose for which it is used.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their own account credentials and should contact us if they believe their account or personal information has been compromised.
Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is used or shared
- Opt out of certain marketing communications
Some rights may be subject to legal exceptions or verification requirements.
To submit a privacy request, contact info@pandorasgiftbox.com.
We may need to verify your identity before processing certain requests.
United States Customers
Customers in certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where such laws apply, eligible customers may be able to request access, correction, deletion, or information about certain uses of their personal information.
You may contact us at info@pandorasgiftbox.com to submit a privacy-related request.
Australian Customers
Customers in Australia may have rights regarding access to and correction of personal information under applicable Australian privacy requirements.
If you have a privacy question, concern, or request, please contact info@pandorasgiftbox.com.
We will review privacy requests in accordance with applicable requirements.
Children’s Privacy
Pandora’s Gift Box is intended for general audiences and is not designed specifically to collect personal information from children.
We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact info@pandorasgiftbox.com.
Third-Party Links
Our website may contain links to third-party websites or services.
Pandora’s Gift Box is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Social Media
If you interact with Pandora’s Gift Box through social media platforms, those platforms may independently collect and process information according to their own privacy policies.
Information you choose to make public on social media may also be visible to other users.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be posted on this page.
We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Website Name: Pandorasgiftbox.com
Business Name: Madame Baynal Consultancy F.Z.E
Address: Sheikh Rashed Bin Saeed Al Maktoum Road Liwara 1, Ajman 00000, United Arab Emirates
Phone: +971541368963
Email: info@pandorasgiftbox.com
Support Hours:
We are open Monday to Friday 10 AM to 11 PM (United Arab Emirates local time, GMT +4) If you have any questions or need assistance, feel free to contact us; our team will get back to you in no time!